Privacy Policy

Last Updated: June 2025

IPCallBD ("we", "our", "us"), a sub-brand of Flemsoft, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Personal Information

We may collect the following personal information when you register for our services or contact us:

• Full name and business name
• Email address
• Phone number
• Billing address
• Payment information (processed securely via SSLCommerz)
• IP address and device information

Service Usage Data

When you use our services, we may collect:

• Call logs and history (date, time, duration, numbers)
• Call recordings (if you opt for the call recording service)
• Account usage and balance information
• Technical data for service optimization

2. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To process payments and manage billing
• To provide customer support and respond to inquiries
• To improve our services and user experience
• To send service-related notifications and updates
• To comply with legal obligations and regulatory requirements

3. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encrypted data transmission, secure server infrastructure (operated from our own data centers), and access controls.

4. Payment Security

All payment transactions are processed through SSLCommerz, a PCI-DSS compliant payment gateway. We do not store your credit card or payment details on our servers.

5. Third-Party Services

We may share your information with:

• BTRC-licensed IPTSP operators (for IP phone service provisioning)
• SSLCommerz (for payment processing)
• Analytics services (for website improvement)

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Call records and logs are retained as required by applicable telecommunications regulations.

7. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to regulatory requirements)
• Opt out of promotional communications

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze website usage and provide better service.

9. Children's Privacy

Our services are intended for business use and are not directed at individuals under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

• Phone: 09649111303
• WhatsApp: +880 1891 116631
• Email: info@ipcall.bd
• Address: House No. 409/1 (1st Floor), South Monipur, Kazipara, Mirpur-12, Dhaka-1216